← OptInConnect

Help & Support

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Frequently asked questions

›What is OptInConnect?

A curated database of verified commercial real estate broker contacts for local B2B agencies, with direct emails and phone lines checked before you export.

›How much does it cost?

One plan: Standard at $49/month (USD). There's no free trial. You can browse and search for free; exporting contacts needs an active subscription.

›How do credits work?

Your plan includes monthly export credits that refill on your billing date. Each new broker you export uses one credit. Re-exporting a broker you already have is free, and suppressed contacts are skipped at no cost.

›What is the zero-bounce guarantee?

If an exported email hard-bounces, report it on the Guarantee page. Verified reports get 2x replacement credits and the contact is removed for everyone.

›How do I avoid contacting existing clients or competitors?

Add their emails or domains on the Do-not-contact page (manually or by CSV). They're hidden from search and never exported.

›Can I send contacts to my CRM or email tool?

Yes. Download a CSV formatted for cold-email tools, or add a webhook (e.g. Zapier) under Settings to push every export automatically.

›How do I cancel or update my card?

Go to Billing and click Manage billing. You can view invoices, change your card, or cancel any time.

›I forgot my password. What do I do?

Use 'Forgot password?' on the log in page and we'll email you a reset link.

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